RebelScum said:Got the response on the 2nd appeal case I filed:
"We have received your most recent correspondence expressing concerns about the action that was taken on your account.
After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.
Due to this violation, we will not remove the sanction that was applied to your account.
After completing two full investigations into your complaint, we consider this matter closed."
They even replied to my BBB complaint with a copy paste cookie cutter non response:
"Thank you for contacting.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly."
They're is zero chance they even glanced at my auction house logs or I'd be unrestricted. I'll definitely be following the bs arbitration actions. This is totally ridiculous. Not being able to speak to a real person whatsoever is insane. Assuming they deny my 3rd and final appeal, I'll be done with EA for good. Unfortunate, but this is no way to treat paying customers. There's no way to avoid this randomly happening to you if you flip cards on the auction house. It's a shame I can't put this in a place where it would get enough traction to matter. Hope y'all have better luck than I am having.
I got this response too - I love that they say we need to contact the TOS team. I've chatted with multiple people at ea/help and they have all said there is no way to contact the TOS team outside of the appeal process. So this is basically a middle finger to us. Just ridiculous.