Botched Season 9 Launch

I know this shouldn't surprise anyone since it's EA, but I don't think I've seen a season launch go so awry. 

Issues I've experienced that I've seen others mention as well:

We usually get a load of duplicate packs when the new season goes live (packs earned from previous season objectives). While those did pop up when I logged in, they are not showing visible as a pack to open. Instead, I only got a stadium pack and a random 94+ Mirage pack and a bunch of alumni tokens. However, it says I still have 18 unopened packs. In the popup, I saw the What If and Gamechangers packs that I was expecting. I'm assuming those are most of the phantom 18 packs I have "unopened" but cannot access. I've never seen a season not work properly in that regard.

We always have a set of weeklies and a set of milestones that refresh every week. Currently, there is only a set of weeklies (granted there was a past season that in the final week they didn't refresh one of the two so some people who didn't have the premium pass missed out on earning the final tiers). EDIT: Milestones are in the dailies tab as their own section lol

I predict milestones will reset tomorrow. Unless EA can somehow turn a daily objective into a weekly objective but I won't hold my breath. Personally I'm doing them all today.

I see the 1 coin Mirage token available in the store BUT when I go to buy it says "An issue has occurred, please try again later. Contact Customer Service if the issue continues to occur" :( probably because of the bad launch. I also have 9 packs unopened but when I go to pen them I see "You currently dont own any packs" lol okkkkkk EA. So how do I get in touch with customer service? never had to call them. Thanks much.

I only wanted a 100 or so packs for makerights for the Mirage event  :)  but they still annoy me by dropping Sirens every time I log in

osucollegebuckeye said:

I only wanted a 100 or so packs for makerights for the Mirage event  :)  but they still annoy me by dropping Sirens every time I log in

I wish I was you. I'm still two sirens short of what I need and don't know how to get anymore.

osucollegebuckeye said:

I only wanted a 100 or so packs for makerights for the Mirage event  :)  but they still annoy me by dropping Sirens every time I log in

☝️ - When I have nothing better to do, I'm going to try to figure out the bare minimum on all the lost rewards I missed out on because of the stupid Event bug. 

To pour salt in the wound, all the fellow gamers who had already earned Cris Collinsworth, received another one when they logged in (along with all the Mirage packs earned on the way to get him) - 🙃 - congrats to them on getting free training, but boo on EA - when I saw my son get all those when he logged on, I thought maybe, just maybe, EA had made right and just issued the card to everyone. (which is exactly what they should do) Negative.

jahforce said:

☝️ - When I have nothing better to do, I'm going to try to figure out the bare minimum on all the lost rewards I missed out on because of the stupid Event bug. 

To pour salt in the wound, all the fellow gamers who had already earned Cris Collinsworth, received another one when they logged in (along with all the Mirage packs earned on the way to get him) - 🙃 - congrats to them on getting free training, but boo on EA - when I saw my son get all those when he logged on, I thought maybe, just maybe, EA had made right and just issued the card to everyone. (which is exactly what they should do) Negative.

They should just put him in the store for a 1 coin bnd pack like Slayin said on his stream, it would be so easy.  I am sorry you have been dealing with this longer far longer than the Mirage event

osucollegebuckeye said:

They should just put him in the store for a 1 coin bnd pack like Slayin said on his stream, it would be so easy.  I am sorry you have been dealing with this longer far longer than the Mirage event

this is 100% the thing to do, and not like they dont have the ability to do it

As I mentioned before, I had same issue with getting my welcome back for eggstravaganza. Never got it, so I never got the Rabbit Evans card or Coach Goose. 

Without the Goose, I wasnt able to finish all the event objectives, and every time I opened an egg that had that Rabbit evans upgrade token, I cursed at the sky.

Said it then and I agree with you saying it now, easily could be put into the store as a 1 coin pack. Everyone gets it.

penfoldandson said:

this is 100% the thing to do, and not like they dont have the ability to do it

As I mentioned before, I had same issue with getting my welcome back for eggstravaganza. Never got it, so I never got the Rabbit Evans card or Coach Goose. 

Without the Goose, I wasnt able to finish all the event objectives, and every time I opened an egg that had that Rabbit evans upgrade token, I cursed at the sky.

Said it then and I agree with you saying it now, easily could be put into the store as a 1 coin pack. Everyone gets it.

I went over the EA Forums - CUT26 section and they are getting smoked.  I know they must not care, but thats a bad look when all of the recent posts are trashing your game and dev team on all the bugs they refuse to fix.  These aren't Karens, these are just consumer wanting the product they bought to be usable.

I honestly believe the only way they will take notice is to not buy the game. Consumers have to show it with their "Share of Wallet"  or lack there of. As long as consumers continue to buy the product or spend real money in the store, nothing will change.

@osucollegebuckeye  As you stated in a post somewhere on this forum, if you ran your business this way, you wouldn't be in business for very long, Same for me - I'm actually a Senior Product Manager for a software company and if my product's bugs weren't getting addressed in a timely manner or at least the company wasn't communicating/acknowledging the issues - I'd be out of a job.

I've said it before on here - EA just needs to follow EPIC GAMES customer service model - acknowledge the issues, fix them, and just give the reward to the players affected. Problem solved - customer is happy.

well i logged in today and a bunch of free grad packs including a free premium bundle that is worth like $100 lol. got over 2mil in training and a 99 player out of all of it. glitch or a make-right. idc. i went ahead and opened the packs before they take it away